Frequently asked questions from our support
What kind of products does rosenancy offer?
rosenancy specializes in rose-inspired pleasure toys and intimate wellness products designed for women and couples. Our products focus on elegant design, powerful performance, body-safe materials, and discreet use.
Are your products safe to use?
Yes. All rosenancy products are made from body-safe, skin-friendly materials and are carefully tested for quality and safety before shipping.
What materials are your products made of?
Most of our products are made from high-quality silicone and ABS materials that are non-toxic, odorless, and safe for intimate use.
Are rosenancy products waterproof?
Many of our products are waterproof or water-resistant. Please check the product description page for the specific waterproof rating before using in water.
Are your products noisy?
Our products are designed to be as quiet as possible. While no motorized product is completely silent, most rosenancy toys operate at a discreet noise level suitable for private use.
How do I clean my product?
Clean your product before and after each use with warm water and mild soap or a professional toy cleaner. Let it dry completely before storing.
Can I use lubricant with your products?
Yes. We recommend using water-based lubricants only. Do not use silicone-based lubricants with silicone products.
How do I charge the product?
Most rosenancy products are rechargeable via USB. Please use the cable provided and fully charge the product before first use.
How long does the battery last?
Battery life varies by product and usage mode, but typically ranges from 60 to 120 minutes on a full charge.
What should I do if my product does not turn on?
Please make sure the product is fully charged and press and hold the power button for 2–3 seconds. If it still does not work, contact us at [email protected].