This Shipping Policy applies to all orders placed on rosenancy (“we”, “us”, “our”). Please read this policy carefully before placing your order.
1. Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).
2. Shipping Destinations
We currently ship to the United States and most international countries. If your destination is not available at checkout, please contact us at [email protected].
3. Shipping Methods and Delivery Times
United States
We offer the following shipping options for U.S. customers:
Free Shipping (Standard Line)
- Cost: Free
- Estimated delivery time: 7–15 business days
Standard Shipping (Express Line)
- Cost: USD $25
- Estimated delivery time: 6–8 business days
International Shipping (Outside the United States)
We offer the following shipping options for international customers:
Free Shipping (Standard Line)
- Cost: Free
- Estimated delivery time: 6–18 business days
Standard Shipping (Express Line)
- Cost: USD $25
- Estimated delivery time: 6–12 business days
Please note that all delivery times are estimates and may vary depending on destination, customs clearance, local postal services, and other factors beyond our control.
4. Shipping Fees
Shipping fees are calculated and displayed at checkout before you complete your purchase. Free shipping options may be available depending on your location and selected shipping method.
5. Customs, Duties, and Taxes
For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your local government. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
We are not responsible for delays caused by customs clearance processes.
6. Incorrect Address or Failed Delivery
Please ensure that your shipping address is complete and accurate when placing your order.
We are not responsible for:
- Orders delivered to an incorrect address provided by the customer
- Failed deliveries due to incomplete or incorrect address information
- Packages returned to the sender due to delivery failure
In such cases, reshipping costs may be charged to the customer.
7. Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at [email protected]. We will assist you in contacting the carrier and investigating the issue.
However, we are not responsible for delays caused by:
- Shipping carriers
- Customs inspections
- Weather conditions
- Force majeure or other circumstances beyond our control
8. Discreet Packaging
All orders are shipped in discreet packaging. There will be no indication of the contents or the nature of the products on the outside of the package.
9. Order Tracking
Where available, tracking information will be provided by email after your order has been shipped. Please note that some free shipping methods may have limited or delayed tracking updates.
10. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Information
If you have any questions about this Shipping Policy, please contact us at:
Email: [email protected]